How to handle user credentials in Ctrl
When a new Ctrl account or bookmaker is created, the first user automatically becomes the account owner. The owner holds full access rights and may choose to share their credentials with others at their own discretion.
To support collaboration, additional users can be created within Ctrl, ensuring that each individual has their own secure set of credentials rather than relying on shared access.
Prerequisites
Before handling or creating user credentials in Ctrl, make sure you have:
An active Ctrl account with owner-level access.
Permission to manage users and credentials.
A secure method for storing and sharing credentials (e.g., environment variables, password manager, or secrets manager).
Getting Started
When your account is created, the account owner will receive an email with the initial login credentials.
First login to Integration: You’ll be prompted to change your password. This change only applies to the Integration environment.
First login to Production: Use the original credentials from the email again. After logging in for the first time, it is recommended to change your Production password.
There are two ways of creating and managing users in Ctrl:
Integration Environment – used for testing and non-production purposes.
Production Environment – used for live operations and real customer data.
User Roles
When creating a new user in Ctrl, you must assign them a role. Each role has a specific set of permissions tailored to their responsibilities.
Junior Trader
Entry-level role for assisting in trading operations. Can monitor, follow events, and perform basic actions but with limited control over odds or system-wide settings.
Trader
Standard trading role with authority to control odds, monitor markets, and manage live events in day-to-day operations.
Senior Trader
Experienced role with full trading rights. Can publish/suspend events, adjust odds in manual/semi-automated modes, and manage trading strategies.
Head of Trading
Leadership role with both trading rights and administrative powers (e.g., creating users, assigning roles, configuring templates, and managing bookmakers).
Junior Trader (Live Booker)
Specialized junior role focused only on live booking of matches. Useful for delegating live operations without granting broader trading permissions.
Technical
Technical support/developer role. Provides system configuration, integration testing, cache/template management, and troubleshooting. Typically does not manage trading operations directly.
Compliance User Service
Oversight role dedicated to compliance and auditing. Has visibility and limited permissions to monitor activity but cannot influence odds or trading decisions.
User Roles and Rights Table
By carefully assigning these roles, you can ensure the right people have the right permissions in both Integration and Production environments.
Click through the demo to experience the create a user in just a few minutes.
Create a New User:
The integration environment is designed for testing and validation. It allows you to simulate workflows without affecting your live production data.
Log in with your credentials at https://integration.portal.betradar.com/configuration/users to view the list of users.
User creation is only available in the Production environment.
Every Betradar user has access to the following pages:
in.betradar.com
integration.portal.betradar.com
portal.betradar.com
This means that users connected to Bookmaker accounts that have access only to Integration UOF, can also access Portal production.
After Log in
Click the New User button.
A modal window will appear with a form. Fill in the required details:
Username
Role (refer to the Role Table above for guidance on role permissions)
Email
Once all fields are completed, click Create.
The new user will now be added with the specified role and access rights.
Note:
The interface for the integration and production look same
Resetting a User’s Password
If you need to reset a user’s password, follow these steps:
Navigate to the User List
A list of all existing users will be displayed.
Select the User
Locate the user whose password you want to reset.
Click on the user entry.
A pop-up window will appear with options to manage that user’s details.
Enter Password Details In the pop-up window, you will find three fields related to password reset:
Your own current password – Enter your administrator password to authorize the change.
New password – Type in the new password for the selected user.
Confirm new password – Re-enter the new password to ensure it matches.
Save the New Password
Once all fields are filled correctly, click Save Password.
The user’s password will be updated, and they can now log in using the new credentials.
Disabling a User
You can disable a user account if you want to permanently revoke their access. Please note that this action cannot be undone.
Select the User
Locate the user you want to disable.
Click the checkbox next to their name.
Once selected, the Apply button will become active.
Apply the Change
Click on the Apply button.
A confirmation warning will appear, stating that a disabled user cannot be re-enabled.
Confirm the Action
If you proceed, the user will be permanently disabled and will no longer have access to the system.
⚠️ Important Information Once a user is disabled, they cannot be re-enabled. If you need to restore access for this user in the future, you will have to create a new user account with the required details and permissions.
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