> For the complete documentation index, see [llms.txt](https://docs.sportradar.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sportradar.com/uof/support-and-history/faq/why-do-i-sometimes-receive-a-bet_cancel-message-instead-of-a-bet_settlement-message-with-void-factor.md).
# Why do I sometimes receive a bet\_cancel message instead of a bet\_settlement message with void factor?
A bet\_cancel message is sent when we can’t settle a market as voided for the whole time frame. As an example; a producer offers a market in error on an event, but then a live producer correctly offers the market. This means that the first producers can’t send a bet\_settlement with the market voided.
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