LogoLogo
CtrlK
sportradar.comSportradar Support Portal
  • Home
  • Unified Odds Feed (UOF)
  • Introduction
    • Overview
    • Access Methods
    • Environments
    • Language Support
    • Key Concepts
      • Sport Structure
      • Sport Event Information
      • Producers
      • Fixture Changes
      • Specifiers
      • Virtual Sports
      • Outrights
    • Translation Tool
    • Market Overview (UOF and CB)
      • ATP Players & Micro Markets
    • Integration Process
      • Integration Program
      • Kickoff Call
      • Account Creation
      • Technical Kickoff Call
      • Integration Review
      • Sportsbook Testing
      • Preparation to Launch
      • Important Notifications
    • Feature Updates
      • Pre-Match Odds
      • Live Odds
      • Competition Odds
      • Player Markets & Micro Markets
      • Custom Bet
      • Live Booking Calendar
      • Unified Odds Feed (UOF)
      • Premium Cricket Service
    • Betting Rules
  • Data & Features
    • Messages
      • AMQP Topic Filtering
      • Message Example
      • System
        • Alive
        • Snapshot Complete
      • Event
        • Fixture Change
        • Odds Change
          • Sport Event Status
        • Bet Stop
        • Bet Settlement
        • Bet Cancel
        • Rollback Bet Cancel
        • Rollback Bet Settlements
    • Markets and Outcomes
      • Identify a Market
      • Market Description
      • Market Mapping
      • Market Status
      • Market Types
        • Flex Score Markets
        • Free Text & Structure
        • Goalscorer markets
        • Golf Three-Balls Market
        • Head2Head markets
        • Life cycle of odds
        • Missing markets
        • Outcome variant description
        • Outright markets
    • Player Markets
      • Pre-Match Player Markets and Tournaments coverage
      • Pre-Match Player Markets Configuration
      • Pre-Match Player Markets rules & FAQs
      • Pre-Match Player Markets UOF message types
  • CustomBet (CB)
    • Intro
      • Availability and Environments
      • API & Endpoints
    • XML Schema Definition (XSD)
    • Odds Harmonization - New feature (Pilot stage)
    • Pre-Built Bet Recommendation
  • Live Competition Odds
    • Live Odds - Golf
      • Sport Hierarchy
      • Live Odds Configuration
      • C-Odds AMQP Messages
      • UOF API fixture information
      • UOF API score information
      • Via Replay Server
    • Live Odds - Formula 1
      • Formula 1 Live Odds Configuration
      • Formula 1 C-Odds AMQP messages
      • Formula 1 UOF API fixture information
      • Formula 1 UOF API score information
      • Formula 1 via Replay Server
    • Live Odds - MotoGP
      • MotoGP Live Odds Configuration
      • MotoGP UOF API fixture information
    • Live Odds - Nascar
      • Nascar Live Odds Configuration
      • Nascar UOF API fixture information
    • Live Odds - Biathlon
      • Biathlon Live Odds Configuration
      • Biathlon UOF API fixture information
      • Biathlon UOF API score information
      • Biathlon via Replay Server
    • Live Odds - Formula E
      • Formula E Live Odds Configuration
      • Formula E UOF API fixture information
    • Live Odds - Alpine Skiing
      • Alpine Skiing Live Odds Configuration
      • Alpine Skiing UOF API fixture information
      • Alpine Skiing UOF API score information
    • Live Odds - Cycling
      • Cycling Live Odds Configuration
      • Cycling UOF API fixture information
      • Cycling UOF API score information
      • Cycling via Replay Server
    • Live Odds - Ski Jumping
      • Ski Jumping Live Odds Configuration
      • Ski Jumping UOF API fixture information
      • Ski Jumping UOF API score information
  • Live Odds for Electronic
    • Live Odds - eBasketball
      • eBasketball sport, category & tournaments
      • eBasketball LO AMQP messages
      • eBasketball UOF API fixture information
      • eBasketball via Replay Server
    • Live Odds - elce Hockey
      • eIce Hockey sport, categories & tournaments
      • eIce Hockey LO AMQP messages
      • eIce Hockey UOF API fixture information
      • eIce Hockey via Replay Server
    • Live Odds - eSoccer
      • eSoccer sport, categories & tournaments
      • eSoccer LO AMQP messages
      • eSoccer UOF API fixture information
      • eSoccer via Replay Server
  • Number Betting Service
  • Replay Server
    • UOF - Example replays
    • UOF - Replay server (API)
    • UOF - Replay server (SDK)
    • UOF - Scenarios
  • Premium Cricket
    • Scoring API
    • API Descriptions
      • List of Events
      • Event Information
      • Scorecard
      • Score by Ball
  • SDK
    • Intro
    • Versioning Policy
    • Features
      • Session
      • Message Validation
      • Error Handling
      • Recovery
      • Caching
      • Logging
      • Replay
    • Data Flow Diagram (DFD)
    • Languages
      • Java
        • Installation
        • Class Hierarchies
          • SportEvent
          • SportEventStatus
          • Feed Messages
          • Message Markets
          • UOF Java SDK - Outcomes
          • Migration Guide
        • Examples
        • Common Logs Explained
      • .Net
        • Installation
        • Class Hierarchies
          • SportEvent
          • SportEventStatus
          • Feed Messages
          • Message Markets
          • Outcomes
        • Examples
        • Common Logs Explained
        • Migration Guide
    • Troubleshooting
      • Setting Up
      • Entities
      • Markets and Outcomes
      • Common Errors
  • API and Structure
    • Overview
    • API
      • User Information
      • Booking Calendar
      • Odds Recovery
        • Request Full Odds Recovery Endpoint
          • Endpoint
          • XML Example
        • Recover Sport Event Endpoint
          • Endpoint
          • XML Example
        • Recover Stateful Messages Endpoint
          • Endpoint
          • XML Example
        • Restrictions for Odds Recovery
      • Static Sport Event Information
        • All Sport Events for a Specific Date Endpoint
          • Endpoint
          • XML Example
        • Currently Live Sport Events Endpoint
          • Endpoint
          • XML Example
        • Fixture Changes Endpoint
          • Endpoint
          • XML Example
        • Fixture Endpoint
          • Endpoint
          • XML Example
        • List of Sport Events Endpoint
          • Endpoint
          • XML Example
        • Result Changes Endpoint
          • Endpoint
          • XML Example
        • Schedule for a Tournament Endpoint
          • Endpoint
          • XML Example
      • Sport Event Information
        • All Available Sports Endpoint
          • Endpoint
          • XML Example
        • All Available Tournaments Endpoint
          • Endpoint
          • XML Example
        • All Seasons Endpoint
          • Endpoint
          • XML Example
        • Categories for a Sport Endpoint
          • Endpoint
          • XML Example
        • Summary of a Sport Event Endpoint
          • Endpoint
          • XML Example
        • Timeline Endpoint
          • Endpoint
          • XML Example
        • Tournament Information Endpoint
          • Endpoint
          • XML Example
        • Tournaments for a Sport Endpoint
          • Endpoint
          • XML Example
      • Entity Descriptions
        • Player Profile Endpoint
          • Endpoint
          • XML Example
        • Competitor Profile Endpoint
          • Endpoint
          • XML Example
        • Venue Summary Endpoint
          • Endpoint
          • XML Example
      • Probabilities API & Cashout
        • Market Probabilities
          • Endpoint
          • XML Example
        • Market Probabilities with Specifier
          • Endpoint
          • XML Example
        • Sport Event Probabilities
          • Endpoint
          • XML Example
      • Betting Descriptions
        • Available Producers
          • Endpoint
          • XML Example
        • Betstop Descriptions
        • Betting Status
        • Market Descriptions
        • Match Status
        • Variant Descriptions
        • Variant Market Description Direct
        • Variant Market Descriptions
          • Endpoint
          • XML Example
        • Void Reasons
          • Endpoint
          • XML Example
      • Elements
        • <category>
        • <competitors>
        • <coverage_info>
        • <current_season>
        • <extra_info>
        • <fixture>
        • <jersey>
        • <market>
        • <period_scores>
        • <pitchers> and <pitcherHistory>
        • <player>
        • <product_info>
        • <season_coverage_info>
        • <season>
        • <sport_event_conditions>
        • <sport_event_status>
        • <sport_event>
        • <sport>
        • <tournament_round>
        • <tournament>
        • <tv_channels>
        • <venue>
    • API - Stage Structure
      • Alpine Skiing
      • Biathlon
      • Bobsleigh
      • Cross country
      • Cycling
      • Formula 1
      • Horse Racing
      • Golf
      • Drag racing
      • Indy racing
      • Luge
      • Motorcycle racing
      • Olympics
      • Nordic combined
      • Rally
      • Ski jumping
      • Snowboard
      • Speed skating
      • Stock car racing
      • UOF - Touring car racing
  • XML Schema Definition
  • UOF Guides
    • How to Generate Access Tokens
    • How to Connect to Ctrl
    • Handover Between Producers
    • How to handle user credentials in Ctrl
    • BetPal Quickstart Guide
  • Error Handling
    • Recovery using API
    • Error Catalogue
      • Missing Alives
      • Snapshot complete with unknown recoveryId
      • Connection reset
      • Recovery request has negative timestamp
      • Retrieved market descriptor is missing outcome
      • Error Catalogue
      • Very slow API responses
      • Unable to read beyond the end of the stream
      • The SSL connection could not be established
      • Unable to connect to rabbit server
      • Bad API response 503 Service Unavailable
      • Unexpected results returned from the SDK
      • Duplicate messages
      • Getting NULL trying to fetch category from tournament object
      • Java.net.UnknownHostException
      • System.OutOfMemoryException
      • BD (Betradar Documentation)
      • TimeoutException, a task was canceled
      • API response_code NOT_FOUND
      • Unexpected connection driver exception
    • Best Practice
  • Support & History
    • FAQ
      • Why do I sometimes receive a bet_cancel message instead of a bet_settlement message with void factor?
      • Why do I receive multiple updates to markets with the same id in the odds_change message?
      • Why am I not getting any odds_change messages, after I connect?
      • Why am I not receiving the final score/result of a match (match_result)?
      • I am receiving odds_change messages from the Live Odds producer before the handover message from pre-match, is this normal?
      • UOF Global Endpoints FAQs
      • Is the replay server accessible with an integration token during the weekends?
      • UOF - FAQ
      • If I initiate a recovery after timestamp, are the fixture changes that were sent out after the timestamp also sent as part of the recovery?
      • If I have the pre-match and live package enabled, and a template for sport X set in Ctrl, and oddskey configured in Betradar.com. Is it normal to receive fixture changes from the Live Odds producer?
      • BD (Betradar Documentation)
    • Archive
      • Competitor
      • [Deprecated] Probabilities and cashout
      • [Deprecated] UOF Error: Failed API
      • Sport event context (deprecated)
      • [Deprecated] UOF Error: Date Schedule Read Timed Out (Failed API)
      • [Deprecated] UOF - Fixtures in the API
        • Sport Event Probabilities
      • [Deprecated] UOF - Endpoints
        • Schedule for a tournament
        • Timeline end point
        • All tournaments
        • Void reasons
        • Venues
        • Result_change end Point
        • Variant Market description
        • Categories
        • Fixture_change end point
        • Sport Event Probabilities
        • List of sport events
        • [Deprecated] Endpoints
        • Betstop description
        • Variant market description direct
        • Currently live sport events
        • All sports
        • Available producers
        • Tournament we provide coverage for
        • Fixture end point
        • All seasons
        • Market description
        • Market probabilities with specifiers
        • Match status
        • Variant description
        • Summary end point
        • Tournament by sport
        • Elements
          • Competitor
          • Pitcher and Pitcher history
          • Player
          • Tournament
          • Tournament_round
          • Season coverage info
          • Sport event
          • Elements
          • Sport
          • Sport event status
          • Category
          • Current season
          • Sport_event_condition
          • Season
          • BD (Betradar Documentation)
          • Period scores
          • Venue
          • Coverage_info
        • FAQ
          • What are exactly simple tournaments?
          • Can I find a connection between the simple_tournament and season or tournament?
    • Changelog
      • Unified Odds Feed
      • CustomBet
    • Legacy Live Odds
On this page

Was this helpful?

  1. Error Handling

Error Catalogue

Missing AlivesSnapshot complete with unknown recoveryIdConnection resetRecovery request has negative timestampRetrieved market descriptor is missing outcomeError CatalogueVery slow API responsesUnable to read beyond the end of the streamThe SSL connection could not be establishedUnable to connect to rabbit serverBad API response 503 Service UnavailableUnexpected results returned from the SDKDuplicate messagesGetting NULL trying to fetch category from tournament objectJava.net.UnknownHostExceptionSystem.OutOfMemoryExceptionBD (Betradar Documentation)TimeoutException, a task was canceledAPI response_code NOT_FOUNDUnexpected connection driver exception
PreviousRecovery using APINextMissing Alives

Was this helpful?

© 2025 Sportradar A.G.