# UOF - FAQ

This section will list some frequently asked questions and answers.

* Q1: Why am I not getting any odds\_change messages, after I connect?
* Q2: Why do I receive multiple updates to markets with the same id in the odds\_change message?
* Q3: Why am I not receiving the final score/result of a match (match\_result)?
* Q4: Why do I sometimes receive a bet\_cancel message instead of a bet\_settlement message with void factor?
* Q5: If I initiate a recovery after timestamp, are the fixture changes that were sent out after the timestamp also sent as part of the recovery?
* Q6: If I have the pre-match and live package enabled, and a template for sport X set in Ctrl, and oddskey configured in Betradar.com. Is it normal to receive fixture changes from the Live Odds producer?
* Q7: Is the replay server accessible with an integration token during the weekends?
* Q8: I am receiving odds\_change messages from the Live Odds producer before the handover message from pre-match, is this normal?

**Q1: Why am I not getting any** [**odds\_change**](/uof/data-and-features/messages/event/odds-change.md) **messages, after I connect?**

**Answer**: If this is the first time you connect or if you have not been disconnected, you first need to initiate a recovery sequence over the API, to start the odds message subscription. The SDK handles this recovery automatically for you if you are using it.

**Q2: Why do I receive multiple updates to markets with the same id in the odds\_change message?**

**Answer**: A market is uniquely defined by its *id* AND *specifiers*. Many markets have multiple lines, and the Betradar system provides odds updates for multiple lines in the same odds-update (e.g. the totals markets). More details on markets and specifiers may be found in the [key concept](/uof/introduction/key-concepts.md) section.

**Q3: Why am I not receiving the final score/result of a match (match\_result)?**

**Answer**: The final score (match\_result) is not available through the prematch (CTRL) producer, and is only available within the last odds\_change message from the Live Odds [producer](/uof/introduction/key-concepts/producers.md). To receive the result, you will need to have booked the match **and** be subscribed to the Live Odds producer (and the match has to be covered). If these criteria are not met, you will need to pull the match\_result though the API. This can be done using the summary.xml endpoint.

![](/files/5umHRYf5Mtns1hEtVxnl)

XML example of returned result

```xml
<match_summary
<sport_event_status status="4" home_score="2" away_score="2" status_code="4">
    <period_scores>
        <period_score home_score="2" away_score="2" type="regular_period" number="1"/>
        <period_score home_score="0" away_score="0" type="regular_period" number="2"/>
    </period_scores>
</sport_event_status>
<coverage_info level="bronze" live_coverage="false">
    <coverage includes="basic_score"/>
</coverage_info>
</match_summary>
```

**Q4: Why do I sometimes receive a bet\_cancel message instead of a bet\_settlement message with void factor?**

A bet\_cancel message is sent when we can’t settle a market as voided for the whole time frame. As an example; a producer offers a market in error on an event, but then a live producer correctly offers the market. This means that the first producers can’t send a bet\_settlement with the market voided.

**Q5: If I initiate a recovery after timestamp, are the fixture changes that were sent out after the timestamp also sent as part of the recovery?**

No, even though the fixtures changes are a high priority message, they are always obtained from the API. As such, all old \<fixture\_change> massages would be irrelevant.

For this use case, please follow the [documented recovery sequence](/uof/error-handling/recovery-using-api.md).

**Q6: If I have the pre-match and live package enabled, and a template for sport X set in Ctrl, and oddskey configured in** [**Betradar.com**](http://betradar.com/)**. Is it normal to receive fixture changes from the Live Odds producer?**

Yes, the live odds producer will send fixture changes if e.g. A match goes from *unbookable* to *bookable*.

**Q7: Is the replay server accessible with an integration token during the weekends?**

Yes, we only limit access to the Unified Feed Integration RabbitMQ during weekends.

**Q8: I am receiving&#x20;*****odds\_change*****&#x20;messages from the Live Odds producer before the&#x20;*****handover*****&#x20;message from pre-match, is this normal?**

In most cases the *odds\_change* from the live producers will be sent before the *handover* message. You can ignore pre-match odds changes as long as you deactivate the markets that pre-match offered, and is not offered by the live producer. However, it is best to handle the messages as they are supposed to be. Deactivate the markets which pre-match sends as deactivated, and ignore the markets that pre-match send with status "*handed over".*

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