# FAQ

- [Why do I sometimes receive a bet\_cancel message instead of a bet\_settlement message with void factor?](https://docs.sportradar.com/uof/support-and-history/faq/why-do-i-sometimes-receive-a-bet_cancel-message-instead-of-a-bet_settlement-message-with-void-factor.md)
- [Why do I receive multiple updates to markets with the same id in the odds\_change message?](https://docs.sportradar.com/uof/support-and-history/faq/why-do-i-receive-multiple-updates-to-markets-with-the-same-id-in-the-odds_change-message.md)
- [Why am I not getting any odds\_change messages, after I connect?](https://docs.sportradar.com/uof/support-and-history/faq/why-am-i-not-getting-any-odds_change-messages-after-i-connect.md)
- [Why am I not receiving the final score/result of a match (match\_result)?](https://docs.sportradar.com/uof/support-and-history/faq/why-am-i-not-receiving-the-final-score-result-of-a-match-match_result.md)
- [I am receiving odds\_change messages from the Live Odds producer before the handover message from pre-match, is this normal?](https://docs.sportradar.com/uof/support-and-history/faq/i-am-receiving-odds_change-messages-from-the-live-odds-producer-before-the-handover-message-from-pre.md)
- [UOF Global Endpoints FAQs](https://docs.sportradar.com/uof/support-and-history/faq/uof-global-endpoints-faqs.md)
- [Is the replay server accessible with an integration token during the weekends?](https://docs.sportradar.com/uof/support-and-history/faq/is-the-replay-server-accessible-with-an-integration-token-during-the-weekends.md)
- [UOF - FAQ](https://docs.sportradar.com/uof/support-and-history/faq/uof-faq.md)
- [If I initiate a recovery after timestamp, are the fixture changes that were sent out after the timestamp also sent as part of the recovery?](https://docs.sportradar.com/uof/support-and-history/faq/if-i-initiate-a-recovery-after-timestamp-are-the-fixture-changes-that-were-sent-out-after-the-timest.md)
- [If I have the pre-match and live package enabled, and a template for sport X set in Ctrl, and oddskey configured in Betradar.com. Is it normal to receive fixture changes from the Live Odds producer?](https://docs.sportradar.com/uof/support-and-history/faq/if-i-have-the-pre-match-and-live-package-enabled-and-a-template-for-sport-x-set-in-ctrl-and-oddskey.md)
- [BD (Betradar Documentation)](https://docs.sportradar.com/uof/support-and-history/faq/bd-betradar-documentation.md)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.sportradar.com/uof/support-and-history/faq.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.