> For the complete documentation index, see [llms.txt](https://docs.sportradar.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sportradar.com/uof/support-and-history/faq.md).

# FAQ

- [Why do I sometimes receive a bet\_cancel message instead of a bet\_settlement message with void factor?](https://docs.sportradar.com/uof/support-and-history/faq/why-do-i-sometimes-receive-a-bet_cancel-message-instead-of-a-bet_settlement-message-with-void-factor.md)
- [Why do I receive multiple updates to markets with the same id in the odds\_change message?](https://docs.sportradar.com/uof/support-and-history/faq/why-do-i-receive-multiple-updates-to-markets-with-the-same-id-in-the-odds_change-message.md)
- [Why am I not getting any odds\_change messages, after I connect?](https://docs.sportradar.com/uof/support-and-history/faq/why-am-i-not-getting-any-odds_change-messages-after-i-connect.md)
- [Why am I not receiving the final score/result of a match (match\_result)?](https://docs.sportradar.com/uof/support-and-history/faq/why-am-i-not-receiving-the-final-score-result-of-a-match-match_result.md)
- [I am receiving odds\_change messages from the Live Odds producer before the handover message from pre-match, is this normal?](https://docs.sportradar.com/uof/support-and-history/faq/i-am-receiving-odds_change-messages-from-the-live-odds-producer-before-the-handover-message-from-pre.md)
- [UOF Global Endpoints FAQs](https://docs.sportradar.com/uof/support-and-history/faq/uof-global-endpoints-faqs.md)
- [Is the replay server accessible with an integration token during the weekends?](https://docs.sportradar.com/uof/support-and-history/faq/is-the-replay-server-accessible-with-an-integration-token-during-the-weekends.md)
- [UOF - FAQ](https://docs.sportradar.com/uof/support-and-history/faq/uof-faq.md)
- [If I initiate a recovery after timestamp, are the fixture changes that were sent out after the timestamp also sent as part of the recovery?](https://docs.sportradar.com/uof/support-and-history/faq/if-i-initiate-a-recovery-after-timestamp-are-the-fixture-changes-that-were-sent-out-after-the-timest.md)
- [If I have the pre-match and live package enabled, and a template for sport X set in Ctrl, and oddskey configured in Betradar.com. Is it normal to receive fixture changes from the Live Odds producer?](https://docs.sportradar.com/uof/support-and-history/faq/if-i-have-the-pre-match-and-live-package-enabled-and-a-template-for-sport-x-set-in-ctrl-and-oddskey.md)
- [BD (Betradar Documentation)](https://docs.sportradar.com/uof/support-and-history/faq/bd-betradar-documentation.md)


---

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