> For the complete documentation index, see [llms.txt](https://docs.sportradar.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sportradar.com/transaction30api/api-description/ticket-json-format-description/cancellation-description-and-flow/cancellation-response.md).

# Cancellation Response

<table><thead><tr><th width="114.609375" align="center">Destination</th><th width="54.75262451171875" align="center"></th><th width="115.19964599609375" align="center">Source</th></tr></thead><tbody><tr><td align="center"><strong>Client</strong></td><td align="center"><strong>←</strong></td><td align="center"><strong>MTS</strong></td></tr></tbody></table>

**Envelope and Content table:**

The envelope provides the Content's (Cancellation response) context and contains the following fields (besides Content):

* correlationId
* timestampUtc
* operation
* version

<table data-full-width="true"><thead><tr><th width="351">Example</th><th width="145.02337646484375">Field Name</th><th>Field Description</th><th width="100">Mandatory/ Optional</th><th width="100">Data Type</th></tr></thead><tbody><tr><td><pre><code>{
</code></pre></td><td><br></td><td><br></td><td><br></td><td><br></td></tr><tr><td><pre><code>  "content": {
</code></pre></td><td>content</td><td>See Content object description below</td><td>M</td><td>Object</td></tr><tr><td><pre><code>       ...........
</code></pre></td><td><br></td><td><br></td><td><br></td><td><br></td></tr><tr><td><pre><code>       ...........
</code></pre></td><td><br></td><td><br></td><td><br></td><td><br></td></tr><tr><td><pre><code>  },
</code></pre></td><td><br></td><td><br></td><td><br></td><td><br></td></tr><tr><td><pre><code>  "correlationId": "ew24faU66psM",
</code></pre></td><td>correlationId</td><td>Client defined string to facilitate the request-response pairing,<br>Sportradar is obliged to return the same string in every response</td><td>M</td><td>String</td></tr><tr><td><pre><code>  "timestampUtc": 1678265557000,
</code></pre></td><td>timestampUtc</td><td>Timestamp of ticket placement as submitted by the client (Unix time in milliseconds format),<br>minimal: 1,<br>maximum: 9223372036854776000</td><td>M</td><td>Integer</td></tr><tr><td><pre><code>  "operation": "ticket-cancel",
</code></pre></td><td>operation</td><td>Declaration of ticket content type, should be "ticket-cancel" in case of Cancellation response</td><td>M</td><td>String</td></tr><tr><td><pre><code>  "version": "3.0"
</code></pre></td><td>version</td><td>Indicates the ticket format version</td><td>M</td><td>String</td></tr><tr><td>}</td><td><br></td><td><br></td><td><br></td><td><br></td></tr></tbody></table>

### Content object (Cancellation response) <a href="#mtscancellationresponse-v3.0-contentcontentobject-cancellationresponse" id="mtscancellationresponse-v3.0-contentcontentobject-cancellationresponse"></a>

The Content object includes the following fields:

* type
* cancellationId
* signature
* status
* ticketId
* code
* message

**Please note** that in the case of major ticket errors or internal system errors, the content object has a different structure and contains "type": "error-reply" instead of "type": "cancel-reply. For description, see [Error-reply Response](/transaction30api/api-description/ticket-json-format-description/error-reply-response.md).

**Content object table:**

<table data-full-width="true"><thead><tr><th width="356.1015625">Example</th><th width="143.18316650390625">Field Name</th><th>Field Description</th><th width="100">Mandatory/ Optional</th><th width="100">Data Type</th></tr></thead><tbody><tr><td><pre><code>"content": {
</code></pre></td><td><br></td><td><br></td><td><br></td><td>Object</td></tr><tr><td><pre><code>    "type": "cancel-reply",
</code></pre></td><td>type</td><td><p>Declaration of the content type, should be "cancel-reply" in the case of Cancellation response</p><p>or "error-reply" in the case of major ticket errors or internal system errors (see also <a href="/transaction30api/api-description/ticket-json-format-description/error-reply-response.md">Error-reply Response</a>).</p></td><td>M</td><td>String</td></tr><tr><td><pre data-overflow="wrap"><code>    "cancellationId": "CANC8787414", 
</code></pre></td><td>cancellationId</td><td>ID from the corresponding request,<br>minimal string length = 1,<br>maximum string length = 128</td><td>O</td><td>String</td></tr><tr><td><pre><code>    "signature": "ouHgh3Yn+1p9C0Ms
</code></pre><pre><code>3brurfLBlLTcweMdP0vM2HI+Lx8=",
</code></pre></td><td>signature</td><td>String calculated and sent by MTS to be used as a proof that the response has actually been provided by MTS,<br>minimal string length = 1,<br>maximum string length = 128</td><td>M</td><td>String</td></tr><tr><td><pre><code>    "status": "rejected",
</code></pre></td><td>status</td><td><p>Request outcome, enumerator:</p><ul><li>accepted</li><li>rejected</li></ul></td><td>M</td><td><br></td></tr><tr><td><pre><code>    "ticketId": "Ticket_3690",
</code></pre></td><td>ticketId</td><td>ID of the initial ticket (defined by client) which is to be affected with this cancellation</td><td>M</td><td>String</td></tr><tr><td><pre><code>    "code": -2013,    
</code></pre></td><td>code</td><td>Cancellation response code,<br>see list of codes below</td><td>M</td><td>Integer</td></tr><tr><td><pre data-overflow="wrap"><code>    "message": "Ticket time for cancellation expired"
</code></pre></td><td>message</td><td>Readable ticket response validation code, minimal string length = 1,<br>maximum string length = 128</td><td>O</td><td><br></td></tr><tr><td>}</td><td><br></td><td><br></td><td><br></td><td><br></td></tr></tbody></table>

### Cancellation response codes <a href="#mtscancellationresponse-v3.0-cancellationresponsecodes" id="mtscancellationresponse-v3.0-cancellationresponsecodes"></a>

For general validation codes , please refer to [Validation codes](/transaction30api/api-description/validation-codes.md).

<table><thead><tr><th width="151.87066650390625">Code</th><th>Description</th></tr></thead><tbody><tr><td><pre><code>0
</code></pre></td><td>Transaction processed</td></tr><tr><td><pre><code>-2010
</code></pre></td><td>Ticket not found</td></tr><tr><td><pre><code>-2011
</code></pre></td><td>Client (bookmaker) not found</td></tr><tr><td><pre><code>-2012
</code></pre></td><td>Cannot be cancelled because ticket contains live selection</td></tr><tr><td><pre><code>-2013
</code></pre></td><td>Ticket time for cancellation expired</td></tr><tr><td><pre><code>-2015
</code></pre></td><td>Cannot be cancelled because ticket contains pre-match selection</td></tr><tr><td><pre><code>-2016
</code></pre></td><td>Cannot be cancelled because particular cancellation option is not active</td></tr><tr><td><pre><code>-2017
</code></pre></td><td>Cannot be cancelled because ticket is already settled</td></tr><tr><td><pre><code>-2018
</code></pre></td><td>Cannot be cancelled because ticket is already cancelled</td></tr><tr><td><pre><code>-2019
</code></pre></td><td>Cancel factor is out of bounds (when the cancellation factor is outside the allowed range of 0-100%)</td></tr><tr><td><pre><code>-2020
</code></pre></td><td>Cancel factor is lower than existing (when the cancellation factor is lower than the previous one)</td></tr><tr><td><pre><code>-2021
</code></pre></td><td>Cannot be cancelled because bet id was not found</td></tr><tr><td><pre><code>-2022
</code></pre></td><td>Ticket already settled manually</td></tr><tr><td><pre><code>-2023
</code></pre></td><td>Cannot be cancelled because ticket contains inactive market</td></tr><tr><td><pre><code>-2024
</code></pre></td><td>Cannot be cancelled because code is not compatible with partial cancellation</td></tr><tr><td><pre><code>-999
</code></pre></td><td>Generic exception code</td></tr></tbody></table>


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