Contacts

Technical Assistance

The MTS CI team is supporting the client throughout the entire MTS integration period and for the first 48 hours directly after the launch. The MTS CI team is available during the integration period via a dedicated Skype/Slack chat room or by email at: [e-mail].

Support for Production Issues

After launch support period of 48 hours has passed, support is then handed over to our standard 24/7 Sportradar Support Team (by email at: [e-mail] or live chat on Ctrl Portal) who will ensure support availability and issue management.

For all enquiries relating to the usage of the Sportradar feeds and other Services, it is recommended to contact Sportradar Support directly.

UOF Sportsbook Testing

The UOF Sportsbook Testing process will start immediately after the UOF integration. The relevant Sportradar team will automatically contact you.

Operational

In the case of any operational issues, please contact the MTS Operational Account Manager (OAM): [e-mail].

MTS Sales

In case of contractual or commercial topics please email your assigned sales representative.

MTS Service Delivery

The Service Delivery team should be contacted if there is a need for additional technical activity on MTS, such as: adding new bet types, features, producers, etc. The team can be reached by email at: [e-mail].