> For the complete documentation index, see [llms.txt](https://docs.sportradar.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sportradar.com/transaction30api/sandbox/user-manual/ticket_inform.md).

# ticket\_inform

Send a **ticket-inform** (prevalidated) request for customer **`customer_inform`** with `betValidations[0].code` **3** and receive **accepted**.

Sandbox module name: `ticket_inform_prevalidated`.

## How to build the request (Java SDK)

{% stepper %}
{% step %}

### Build a nested `TicketRequest`

Build it like a normal placement ticket with:

* `limitId`
* Mobile `Channel`
* `EndCustomer` ID `customer_inform`
* One UF bet on `sr:match:15050881`
  {% endstep %}

{% step %}

### Build the `TicketInformRequest`

Set the ticket with `.setTicket(...)`.
{% endstep %}

{% step %}

### Set the bet validation

Set `.setBetValidations(BetValidation.newBuilder().setCode(3)...)`.

{% hint style="warning" %}
The code must be `3` for this route.
{% endhint %}
{% endstep %}

{% step %}

### Send the request

Send with `mbsSdk.getTicketProtocol().sendTicketInform(request)`.
{% endstep %}
{% endstepper %}

The SDK envelope `operation` is `"ticket-placement-inform"`; the content type is `"ticket-inform"`.

## Java example

```java
import com.sportradar.mbs.sdk.entities.channel.Channel;
import com.sportradar.mbs.sdk.entities.common.AcceptanceStatus;
import com.sportradar.mbs.sdk.entities.common.Bet;
import com.sportradar.mbs.sdk.entities.common.BetValidation;
import com.sportradar.mbs.sdk.entities.common.EndCustomer;
import com.sportradar.mbs.sdk.entities.common.TicketContext;
import com.sportradar.mbs.sdk.entities.odds.Odds;
import com.sportradar.mbs.sdk.entities.request.TicketInformRequest;
import com.sportradar.mbs.sdk.entities.request.TicketRequest;
import com.sportradar.mbs.sdk.entities.response.TicketInformResponse;
import com.sportradar.mbs.sdk.entities.selection.Selection;
import com.sportradar.mbs.sdk.entities.stake.Stake;
import java.math.BigDecimal;

TicketRequest ticket = TicketRequest.newBuilder()
    .setTicketId("tid-inform")
    .setContext(TicketContext.newBuilder()
        .setLimitId(123L)
        .setChannel(Channel.newMobileChannelBuilder()
            .setLang("en")
            .setIp("127.0.0.1")
            .setDeviceId("deviceId123")
            .build())
        .setEndCustomer(EndCustomer.newBuilder()
            .setId("customer_inform")
            .build())
        .build())
    .setBets(Bet.newBuilder()
        .setBetId("bet-1")
        .setSelections(Selection.newUfSelectionBuilder()
            .setProductId("3")
            .setEventId("sr:match:15050881")
            .setMarketId("m1")
            .setOutcomeId("o1")
            .setOdds(Odds.newDecimalOddsBuilder()
                .setValue(new BigDecimal("2.0"))
                .build())
            .build())
        .setStake(Stake.newCashStakeBuilder()
            .setAmount(new BigDecimal("10"))
            .setCurrency("EUR")
            .build())
        .build())
    .build();

TicketInformRequest request = TicketInformRequest.newBuilder()
    .setTicket(ticket)
    .setBetValidations(BetValidation.newBuilder()
        .setBetId("bet-1")
        .setCode(3)
        .setRejected(true)
        .setMessage("Liability breached, bet rejected.")
        .build())
    .build();

TicketInformResponse response = mbsSdk.getTicketProtocol().sendTicketInform(request);
// expect: response.getStatus() == AcceptanceStatus.ACCEPTED, getCode() == 0
```

## Wire JSON

What the SDK sends:

```json
{
  "operatorId": 9985,
  "correlationId": "corr-1",
  "timestampUtc": 1710000000000,
  "operation": "ticket-placement-inform",
  "version": "3.0",
  "content": {
    "type": "ticket-inform",
    "ticket": {
      "type": "ticket",
      "ticketId": "tid-inform",
      "context": {
        "limitId": 123,
        "channel": {
          "type": "mobile",
          "lang": "en",
          "ip": "127.0.0.1",
          "deviceId": "deviceId123"
        },
        "endCustomer": {
          "id": "customer_inform"
        }
      },
      "bets": [
        {
          "betId": "bet-1",
          "selections": [
            {
              "type": "uf",
              "eventId": "sr:match:15050881",
              "marketId": "m1",
              "outcomeId": "o1",
              "productId": "3",
              "odds": { "type": "decimal", "value": "2.0" }
            }
          ],
          "stake": [
            {
              "type": "cash",
              "amount": "10",
              "currency": "EUR"
            }
          ]
        }
      ]
    },
    "betValidations": [
      {
        "betId": "bet-1",
        "code": 3,
        "rejected": true,
        "message": "Liability breached, bet rejected."
      }
    ]
  }
}
```

| Field name                              | Value                       | Mandatory / Optional | Data type | Ignored by sandbox              |
| --------------------------------------- | --------------------------- | -------------------- | --------- | ------------------------------- |
| `operatorId`                            | `9985`                      | Mandatory            | integer   | Yes                             |
| `operation`                             | `"ticket-placement-inform"` | Mandatory            | string    | No                              |
| `content.type`                          | `"ticket-inform"`           | Mandatory            | string    | No                              |
| `content.ticket.context.endCustomer.id` | `"customer_inform"`         | Mandatory (sandbox)  | string    | No (routing)                    |
| `content.ticket.context.channel.type`   | `"mobile"`                  | Mandatory            | string    | Yes                             |
| `content.ticket.context.limitId`        | `123`                       | Mandatory            | integer   | Yes                             |
| `content.betValidations[0].code`        | `3`                         | Mandatory (sandbox)  | integer   | No (routing)                    |
| `content.betValidations[0].betId`       | `"bet-1"`                   | Optional             | string    | Yes                             |
| `content.betValidations[0].rejected`    | `true`                      | Optional             | boolean   | Yes                             |
| `content.betValidations[0].message`     | *(string)*                  | Optional             | string    | Yes                             |
| Nested ticket selections / stake        | as in example               | Mandatory            | object    | Yes (event not in inform facet) |

Routing facet: `("ticket-inform", "customer_inform", 3)`.

## Expected response

| Java getter     | Expected value              |
| --------------- | --------------------------- |
| `getStatus()`   | `AcceptanceStatus.ACCEPTED` |
| `getCode()`     | `0`                         |
| `getMessage()`  | `"accepted"` (sandbox)      |
| `getTicketId()` | `"tid-inform"` (echo)       |

Wire JSON with content type `"ticket-inform-reply"`:

```json
{
  "correlationId": "corr-1",
  "timestampUtc": 1710000001000,
  "operation": "ticket-placement-inform",
  "version": "3.0",
  "content": {
    "type": "ticket-inform-reply",
    "ticketId": "tid-inform",
    "status": "accepted",
    "code": 0,
    "message": "accepted",
    "signature": "sandbox-signature"
  }
}
```

## Common mistakes

| Mistake                                            | Result                                    |
| -------------------------------------------------- | ----------------------------------------- |
| `betValidations[0].code` ≠ `3`                     | Fallback `-999`                           |
| `EndCustomer` not `"customer_inform"`              | Fallback `-999`                           |
| Calling `sendTicket` instead of `sendTicketInform` | Placement routing, not ticket-inform      |
| Omitting `betValidations`                          | No validation-code facet match → fallback |

See also: [Error responses](broken://pages/3cdf760ce49fd6992d47d7772f4a4b9f67f0519f#error-responses) in the parent manual.


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