# New Users

If you require a new user account to be created on the platform, please send your request to our support team (<support@imgarena.com>). They are available 24/7, 365 days a year and will action your request provided the information below is provided with each request:

* The full name and email address of the user you are requesting an account for.
* If the user requires an Operator or Trader Account. The difference between these is explained below.

## Operator <a href="#operator" id="operator"></a>

An Operator account is able to access everything on the platform: The Analytics page is available, as is the License page. You are also able to book and watch streams using this account type.

## Trader <a href="#trader" id="trader"></a>

A Trader account is only permitted to cycle through available content and watch streams. A trader account can also book and unbook events.

{% hint style="danger" %}
Please note that a user should use the account that was specifically created for them. Accounts and their log-in details should not be shared with others. Any abuse of this will be taken very seriously.
{% endhint %}

[<br>](https://docs.diceplatform.com/streaming-exchange/-LvkwPA_Ra_7aJsQZbIv/faqs/whitelisting)


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