Responsible Gaming

The Responsible Gaming tab within the Accounts page provides operators with real-time insight into player wellbeing and betting risk, helping identify problematic betting behaviours and initiate timely interventions. Powered by Sportradar's BettorSense solution, this section supports compliance with local regulations and reinforces responsible gaming practices across all integrated operators.

What it shows

This tab displays an overview of the bookmaker’s risk exposure related to responsible gaming, including:

• The overall distribution of accounts by Responsible Gaming (RG) Score category, from "No Risk" to "Very High Risk"

• An executive summary highlighting key takeaways, such as the share of accounts with critical scores and changes in high-risk segment size

• A time series chart showing use of self-exclusion and other RG tools

• A ranked list of accounts currently in High or Very High RG Risk segments, including:

  • Current RG Score

  • Weekly and monthly score changes

  • Profit/Loss and stake in the last 30 days

  • Last score update timestamp

All data shown is calculated and refreshed daily based on the latest player-level behaviours, betting history, and model evaluations.

Use cases

This page is designed primarily for RG officers, compliance teams, and responsible gaming delegates within the operator organisation. Key use cases include:

• Quickly identifying Very High Risk players requiring immediate outreach or intervention

• Monitoring the effectiveness of RG tools and campaigns over time

• Triaging self-exclusion trends and comparing them to historic volumes

• Verifying player-level RG Score changes and aligning them with transaction history