# Support & SLA's ### How to escalate issues? * **During integration**: Contact your Integration/CSM team via your dedicated channel. * **Post go-live**: Email — available 24/7/365. ### What are the SLAs for a live query? For the response time for support: * 15 minutes for the first response * 15 minutes for the next update * 30 minute intervals for any further updates thereafter --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sportradar.com/golf-integration/faq/support-and-slas.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.