For the complete documentation index, see llms.txt. This page is also available as Markdown.

Support & SLA's

How to escalate issues?

  • During integration: Contact your Integration/CSM team via your dedicated channel.

  • Post go-live: Email support@imgarena.com — available 24/7/365.

What are the SLAs for a live query?

For the response time for support:

  • 15 minutes for the first response

  • 15 minutes for the next update

  • 30 minute intervals for any further updates thereafter

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