Support & SLA's

How to escalate issues?

• During integration: Contact your Integration/CSM team via your dedicated channel.

• Post go-live: Email [email protected] — available 24/7/365.

What are the SLAs for a live query?

For the response time for support:

• 15 minutes for the first response

• 15 minutes for the next update

• 30 minute intervals for any further updates thereafter