# Troubleshooting

<details>

<summary>"I can't access the UI"</summary>

* Confirm with your contact person that user accounts have been properly set up for your email.
* Verify you're using the correct credentials and access URL.

</details>

<details>

<summary>"I have logged in, but there isn't any data on the dashboard"</summary>

It's possible that happens due to more reasons, some most likely ones:

* Incorrect parameters stuck in local storage (cache).
  * **Resolution:** Try clearing your local storage or checking if data is appearing in incognito mode.
* Your user account doesn't have permissions to view the data for the requested bookmaker.
  * **Resolution:** Contact the person who helped you set up the account to review permissions.

</details>

<details>

<summary>"There seem to be missing risk scores for some players"</summary>

* Remember that risk scores are only updated for players who had betting activity the previous day.
* Risk scores are updated daily by 4 AM UTC - requests before this time may return previous day's data.
* In case you still feel like there is a risk score update missing, please send a message to the support channel in Slack and we'll review it.

</details>

<details>

<summary>"How do I contact support?"</summary>

* You can try asking the Bettor Sense chatbot as it's able to provide help on a variety of topics.
* If your questions still aren't answered, try contacting the Regulatory Services team at Sportradar by sending a message to the Slack channel or directly to your contact person.

</details>


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