Accounts

The Accounts page provides an overview of the player base and a list of the bookmaker's customers with sorting, filtering, and search functionalities. It's divided into two parts:

• Bookmaker insights

• Accounts listing

All data is grouped into timeframes based on UTC (not localized).

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Bookmaker insights

Executive summary

The Executive Summary provides an overview of problematic accounts with a "Very High" risk score, changes in self-excluded players, and turnover from very high-risk players over the past six months.

Accounts by Risk score

• Displays the distribution of players across five risk categories and compares it to one month ago.

• Shows the trend line for each risk category, indicating how the distribution of players looked over the past 6 months.

• You can switch from "Updated anytime" to show only players with risk scores updated in the past 30 or 7 days to focus on active players.

Based on the Risk score, each player is assigned a Risk category using the following ranges:

Category name	Risk score value range
No risk	< 50
Low risk	[50, 68)
Medium risk	[68, 95)
High risk	[95, 99)
Very high risk	[99, 100)

RG tool activity*

• Shows the percentage of players using RG tools and the number of self-excluded players for each completed month.

• The "% of players using RG tools" is calculated by examining all players who placed at least one bet in the month and determining the share of those who interacted with RG tools at least once during that month.

• The availability of RG tools depends on the data provided by the operator.

Available only for Bettor Sense Premium.

Average Risk score

Shows the current average risk score, the average risk score trend for the past 12 months, and the current highest risk score across the entire player base.

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Accounts listing

Displays a list of all players with metadata and RG metrics with these capabilities:

• Scrollable list of players.

• Search by player ID — shows only exact matches.

• View player details by clicking on their ID.

• Sort and filter players. The advanced filter can be accessed by clicking the icon to the right of the table.

  • The risk escalation filter shows players in the High or Very High risk category who had a risk score increase greater than 20 points in the past 7 days.

• Clear applied filters.

• Export the current list with applied filters as a JSON or CSV file (limited to 1,000 records) for sharing or offline analysis.