Account Details

The "Account details" page gives a detailed overview of each player (customer) that can be accessed by clicking on the player listing of the "Accounts" page.

It is divided into the following parts:

• Basic Info

• Risk Score

• Risk Score Explanation

• Player Insights

• Risk Score Through Time

• Activity Log

• Risk Score Breakdown Through Time

• Sports Breakdown

Basic info

Displays basic information about the player.

Last activity date is the most recent date on which the player had any betting activity.

Risk score

Shows the player's risk score, indicating the severity of their gambling behavior.

The Risk score is measured on a scale from 1 to 100. It indicates the severity of the player’s gambling behavior. Players with higher scores exhibit more patterns of problematic gambling.

Based on the Risk score, each player is assigned a Risk category based on the following ranges:

Category name	Risk score value range
No risk	< 50
Low risk	[50, 68)
Medium risk	[68, 95)
High risk	[95, 99)
Very high risk	[99, 100)

In addition to the daily risk score, the player view also includes a suggested intervention based on the feature group contributing most to the player’s current risk level. These suggestions are only shown for players classified as Medium Risk or higher.

Please note:

The final decision and execution of any intervention strategy remains the responsibility of the bookmaker.

To support more personalized communication, the widget also highlights the top three contributing metrics where the player ranks in the highest percentiles compared to others. These insights can be used to tailor messaging and better explain the reasoning behind the intervention.

Risk score explanation

Helps identify which areas contributed the most to the player’s risk score.

To further contribute to the explainability of the Risk score, the actual contribution to it is broken down into 7 different groups. Below you can find some examples of metrics for each.

Groups	Examples of metrics
Betting behavior	Tickets placed, turnover etc
Depositing behavior	Deposits, deposit amount etc.
Withdrawal-related behavior	Withdrawals, withdrawal amount etc.
Speed of play	Live tickets, live stake etc.
Time	Active hours
Losses	Losses, tickets lost etc.
RG Activity	Limit changes

The values can be positive or negative:

• The positive values influence the model in a »positive manner«, that is, they add to the model output. In other words: »They increase the likelihood that someone is a problematic gambler.«

• The negative values influence the model in a »negative manner«, they subtract from the model output. Or: »They decrease the likelihood that someone is a problematic gambler.«

The left chart identifies groups that contributed the most, while the right part shows detailed markers within the selected group that contributed most to the risk score. The group that contributes the most is selected by default. You can switch between groups by clicking on their name.

Player insights

Displays key insights into the player's activity over a selected time period (30 or 90 days) with relative comparison to the preceding period (for 30 days, it's compared to the 30 days prior to that period):

• Nr of Tickets counts the number of tickets in the selected time period.

• Avg Tickets Per Day is the average number of tickets per active day in the selected time period.

• Total Turnover is the sum of the player's stakes in the selected time period.

• Total Profit-Loss is the total profit minus total loss from the bookmaker's perspective (a positive value indicates the bookmaker's profit).

  • Positive Total Profit indicates the amount of money the bookmaker won from the player, while a negative amount indicates the amount lost by the bookmaker to the player.

• Nr of Sports counts the number of different sports where the player placed bets in the selected time period.

• Nr of Deposits and Nr of Withdrawals count the number of successful deposits/withdrawals the player made in the selected time period.

• Avg Daily Turnover is the average turnover per active day in the selected time period.

• Avg Daily Profit-Loss is the average profit-loss per active day in the selected time period.

• Active Days are the number of days with betting activity in the selected time period.

• Avg Active Hours Per Day is the number of hours active per active day.

• *RG Activity counts the number of unique RG activities that a player has taken in the respective period.

• *RG Interactions counts the number of interactions with all RG activities that a player has taken (repeating the same RG activity, e.g., weekly limit, counts every time for this field, but only once for the RG Activity).

All data is grouped into daily timeframes based on UTC, it's not localized.

*Available only for Bettor Sense Premium.

Activity log and Risk score over time

Risk score through time shows the player's risk score over the selected time period (up to 12 months with the possibility to customize it).

Model version changes are indicated with a grey info icon.

There are indicated activity log entries on the chart as well as interventions initiated by the bookmaker:

• *Activity log entries - are indicated in the log and on the chart with corresponding index numbers in blue icons.

• *Interventions - are indicated on the chart with exclamation icons in red icons.

*Available only for Bettor Sense Premium.

**All dates and times are in UTC._

Risk score breakdown over time

This widget provides a visual timeline of how a player’s risk score evolves over time, along with the feature groups contributing to those changes.

You can toggle individual groups on or off by clicking on them in the legend below the chart, allowing for a more focused or comprehensive view depending on your needs.

Sports breakdown

Displays the player's bets breakdown by sports over the past 30 days.

Bet builder selections are currently not considered and are listed as N/A in the chart.